Shipping & Delivery Policy

⏱️ Processing & Delivery Timelines

• Order Cut-Off Time: Orders placed by 5:00 PM (EST) on business days will begin processing the same day.
• Handling Time: Most pet products require 1–2 business days (Monday through Saturday) to inspect, package, and dispatch safely.
• Transit Time: After dispatch, courier delivery usually takes 3–5 business days.
• Total Delivery Window: Estimated delivery time is 4–7 business days.
• Nationwide Free Shipping: We provide free standard shipping on all orders.
• Delivery Scope: We currently ship exclusively within the United States.

📦 Order Confirmation & Tracking

After placing your order, you will receive an automatic confirmation email. Once your pet essentials leave our fulfillment facility, you will receive a tracking number to follow your package.

You can track your shipment directly through our online store.

🚚 Delivery Expectations & Delays

While most packages arrive within the estimated timeframe, delays may occur due to weather conditions, holidays, or carrier issues.

⛔ Order Cancellations

If you need to cancel or update your order, please contact us as soon as possible. Orders can only be canceled before fulfillment or courier pickup begins.

Once shipping has started, you may request a return according to our Refund & Returns Policy.

🛡️ Reporting Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our support team with your order number and clear photos of the item and packaging. We will review your request and provide a replacement solution.