Refund & Returns Policy

📦 Accepted Returns

At Qwikpetscare, we want you and your pet to be completely happy with every order. We gladly accept returns for defective and non-defective pet essentials.

To start a return, please email our support team at support@qwikpetscare.shop

Damaged or Incorrect Items: Items that arrive defective, damaged, or incorrect are eligible for replacement. Please contact us within 30 days of delivery with clear photos.

🔄 Exchanges

Need a different size or accessory for your pet? We gladly accept exchanges. Simply email us with your order number and product details, and our team will guide you through the process.

📋 Product Condition

For standard returns, products must be unused, unwashed, stored in original packaging, and include all accessories and tags.

🚚 Return Window & Method

Return Window: Customers have 30 days from delivery date to request a return.

Return Method: Approved returns must be shipped by mail.

Return Shipping Costs: Customers are responsible for return shipping unless the product arrives damaged or incorrect.

💳 Refund & Processing Time

Restocking Fee: Qwikpetscare does not charge any restocking fee.

Refund Timeline: Refunds will be processed to the original payment method within 7 business days after inspection.